Shipping & Return Policy

Shipping

All our customized products are shipped in 7-10 working days, or 10 to 15 working days from our studio. If there is a delay you will be notified. In case your order is not shipped within 17 days you will be eligible for a full refund. Please allow 3-5 days from date of shipping for your products to be delivered. 

 

Returns
No returns on customized products.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a exchange (of non-customized stationery), your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned including customized products and wrapping sheets.
To complete your exchange, we require a receipt or proof of purchase.
All refunds will be transferred into store credits. The validity of the store credit will be written on your email voucher. The validity of the store credit will be 60 days from the date of issue.


Exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your exchange will be processed. 

It would take about 10 days for us to refund the amount, this will be through online bank transfer, into the same account. 


Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photo of damaged product at dotsanddoodlesdesign@gmail.com

 

Shipping
To return your product, you should mail your product to: 4R DCM BUILDING 16 BARAKHAMBA ROAD New Delhi Delhi IN 110001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange, the cost of return shipping will have to be paid by you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Other Vendors Return Policy

At Dots and Doodles we curate products with great detail from other vendors. When the Logo of our partner appears on the product page, we are bound by there return policy. 

Suite Number 8 

All our products are handmade by master artisans, one piece at a time, making each piece unique. Due to this process, a slight variation may occur between products. Suite Number 8 does NOT offer returns/exchanges and refunds on products delivered in perfect condition. 

In the event that you have received an incorrect product that doesn’t match with the ordered product, we will be happy to exchange your product. 

If there is a genuine defect in the product, we’re happy to exchange your product for a replacement / exchange the product for a different product of the same value / refund your order amount within 21 working days after we receive the product at our warehouse, following an inspection & quality check.

All returns/exchange courier charges to our warehouse are borne by the customer.

We’d request you to ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc. Once we have received your returned product, we will notify you via email upon the approval or rejection of your refund.

 

 

Holiday Store

Please note that items in our holiday store are ‘final sale’  and cannot be returned. If the received item is damaged or doesn’t match the product description, we are happy to replace it. If unfortunately, we don’t have a replacement in stock, we will refund the amount to you.

We request you to write to us in detail with supporting images of the defect, your order details and contact information within 24 hours of delivery to dotsanddoodlesdesign@gmail.com