Shipping & Return Policy

Our highest priority is to provide quality products and excellent personal service to our valued customers. We try to be easily accessible, addressing all requests and concerns as efficiently as we can. We are looking to build life-long relationships with our customers, and hope that you will be one of them. Please let us know if there is anything we can do to improve our service.  

 

SHIPPING 

WHEN CAN I EXPECT MY ORDER TO SHIP?

All orders will ship within 7-10* business days* from when the order is placed and approved by you from our studio in New Delhi. Here we carefully check your order to ensure that our products meet all your specifications. Henceforth, please allow approximately 4 to 6 business days for orders to be delivered within INDIA. Any orders placed on Saturday or Sunday will not ship until the following Monday, as we currently do not ship orders over the weekend. If there is a delay you will be notified. In case your order is not shipped within 17 days you will be eligible for a full refund. 

*Business Days : Monday to Friday (excluding any public holidays)

*Customised Money envelopes, personalised wrapping paper have a longer timeline of production. 10 to 15 business days.

 

TAXES & DUTIES 

As per Indian taxes, the product prices are inclusive of GST. Upon checkout if you wish to generate a business tax invoice, please add your GST number

 

 

ORDERS, RETURNS AND EXCHANGES

Personalised orders and custom made-to-order items are non-refundable once your order is placed and confirmed. Incase you receive an incorrect product or a damaged product please email us at mail@dotsanddoodles.in with an image of the damaged item along with your order number. 

 

ARE MY PERSONALISED ITEMS ELIGIBLE FOR RETURNS?

Upon final approval of your personalised order, we cannot accept returns due to any errors (such as misspelled words or incorrect information etc.). By approving your final proofs, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.

 

Exchange (if applicable)

To be eligible for a exchange (of non-customized stationery), your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.
All refunds will be transferred into store credits. The validity of the store credit will be written on your email voucher. The validity of the store credit will be 60 days from the date of issue.

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your exchange will be processed. It would take about 10 days for us to refund the amount, this will be through online bank transfer, into the same account.